Return Policy

30 DAY MONEY BACK GUARANTEE!
We strive to provide quality customer service and want our customers to be completely
satisfied. If you are not completely satisfied for any reason, you may return your purchase
within 30 days or 500 miles whichever comes first, for a full refund of the purchase price,
minus the shipping, handling and other additional charges.
The following is our Return Policy Agreement:
Please contact one of our friendly staff to obtain a Return Merchandise Authorization
number (RMA) or email us at xgatorpowersports@gmail.com. Returns will not be accepted
without an RMA number. Once you have an RMA number it is your financial responsibility to
return the item to the address specified.
Customers are responsible for appropriately packaging any product as original they wish to
return, including parts, accessories, and bikes. For vehicle returns, it is crucial that the
customer ensures proper packaging, so the delivery company accepts the item for return.
If the customer fails to package the vehicle correctly and the delivery company refuses to
accept the return, we will be unable to issue a refund in such cases.
Freight collect and COD packages will not be accepted.
If you do not have the original packaging, manuals, or the item is slightly used, that’s ok
too. We will still process a return with a small deduction on your refund for what is missing.
We do not accept any return vehicle that has any sustained damages.
25% – 35% restocking fee may be applied according to the condition.
This guarantee will not warrant returns on items that are damaged, have had alterations of
any kind, or have been used or maintained in a way that is not recommended by the
manufacturer.
Refurbished items will not qualify for this guarantee. All sales are final for all refurbished
products.
If you have received your vehicle for more than 30 days and have used it, you will not be
eligible to return it for refund or replacement. You can contact us to get our authorization to
send the vehicle or parts back for repair.
Over 6 months return or unauthorized return may subject over 50% restocking fee In
order to keep you completely satisfied and maintain rock bottom prices, our shipping
expenses are neither refundable nor reimbursed for any reason. This includes all freight
charges: the first shipment and return. Original freight expense will be deducted from your
refund.
Order may be canceled only if we are unable to fulfill and ship your order within 5 business
days. You may also cancel your order if your item has not been shipped. However you will
be charged a 6% cancellation fee.